We will exchange, replace or credit items within 30 days from date of invoice. Please call for return authorization number. All returns must be in saleable condition and are subject to a 20% restock fee
While items inside this catalog are covered by the manufacturer's warranty. Any product that proves to be defective or unsatisfactory in performance, S.M. Cristall will gladly repair or replace it in accordance with the warranty.
We do not currently ship outside the United States and Canada.
Our site provides an online account for all of our customers, titled Order History, that provides a summary of all your orders and personal information. This includes all past and present purchases. This online account does not include any financial information and is not shared with any outside companies.
S.M. Cristall Co., Inc. has been providing quality sewing threads and supplies for over a century. We offer a large variety of products, including embroidery supplies, VELCRO® Brand hook and loop, sewing supplies, pins, industrial sewing threads, tailoring and alteration supplies, needles, scissors, YKK® zippers and more!
Due to the large variety of products we handle, it is impossible to put everything on this site. We carry many products related to the industries to which we cater. Please e-mail or call us with requests for items you need.
S.M. Cristall is an authorized Velcro USA Distributor. VELCRO® and VELCOIN® are registered trademarks of Velcro BVBA. Used with permission.